Consulting

VIP Guest Services Management, Strategy and Innovation

Are you looking to engage your guests better? Define a reward and recognition program? Are you looking to up level your guest experience and drive revenue? Are you wanting to ensure longevity with your guest loyalty? Let me support you and your team delivering on exceptional guest service while building solid meaningful relationships with your guests. With Thought leadership and working alongside your teams, exceeding expectations with be a daily part of your customer experience.

Customer Experience Enhancement

Advising on ways to create a positive and memorable experience for guests, including improving customer service, personalisation, and communication.

Operational Efficiency

Identifying areas where processes can be streamlined to enhance guest satisfaction while reducing costs.

Training and Development

Developing training programs for staff to improve their hospitality skills, customer interaction, and conflict resolution abilities.

Technology Integration

Recommending and implementing technology solutions to enhance guest services, such as online booking systems, guest management software, and feedback platforms.

Marketing and Branding

Assisting with marketing strategies to attract and retain guests, as well as building a strong brand image in the industry.

Quality Assurance

Conducting audits and assessments to ensure that the facilities and services meet or exceed industry standards and guest expectations.

Crisis Management

Providing guidance on handling guest complaints, emergencies, and unexpected situations to maintain guest satisfaction and safety.

Consulting for guest services aims to help businesses in the hospitality sector deliver exceptional experiences to their guests, leading to increased customer loyalty, positive reviews, and ultimately, improved revenue and profitability.

Mentoring

With a wealth of global business experience over the last 20 years, Samantha has mentored individuals all over the world, from the UK, USA and Australia. If it’s mentoring in business or you’re looking for that support with your school leaver, Samantha has the unique experience and talent that you need.

Empowering Tomorrow’s Leaders: A Mentoring Program for Teens in 2024

In 2024, a groundbreaking mentoring program is poised to make a transformative impact on adolescents aged 14 to 18. Led by a seasoned professional with extensive global business experience and a passion for unconventional thinking, this initiative seeks to inspire young minds to think outside the box and challenge traditional notions of education.

With a background enriched by global travel and diverse experiences, the mentor brings a unique perspective to the table. Recognizing that not all schooling methods suit every child, the program aims to encourage participants to explore alternative paths to learning and personal growth. By sharing anecdotes from different cultures and industries, the mentor aims to broaden the teens’ understanding of education, fostering a mindset that embraces innovation, creativity, and a willingness to question the status quo.

The mentor’s global experiences will serve as a bridge between textbooks and the real world, showcasing the practical applications of knowledge and the myriad opportunities available beyond the conventional academic framework. Emphasizing that success can be achieved through diverse avenues, the program aims to instill a sense of curiosity and resilience in teenagers as they navigate their educational journeys.

The mentoring program recognizes that unconventional paths can lead to extraordinary outcomes. By imparting the importance of adaptability and creative thinking, the mentor hopes to empower these young individuals to shape their own educational experiences. Whether it’s pursuing non-traditional career paths, embracing entrepreneurial ventures, or exploring innovative learning methods, the program aims to equip teenagers with the confidence to chart their own course.

The mentorship is not just about imparting knowledge but fostering a mindset that values curiosity, adaptability, and a willingness to take calculated risks. Through interactive workshops and discussions, teens will have the opportunity to explore diverse perspectives, challenge preconceptions, and develop a holistic understanding of the world around them.

In 2024, this mentoring program stands as a beacon of empowerment, encouraging teenagers to break free from conventional molds and embrace the richness of unconventional thinking. With a mentor dedicated to nurturing global perspectives and a passion for fostering individuality, the initiative aspires to mold the next generation of leaders who not only think outside the box but redefine the box altogether.

Samantha Cox - SC International

International Speaker and Emcee

Samantha has spoken all over the world influencing and talking to people with her pass experience as Sir Richard Branson’s EA and as a women in business, whose career has taken her all over the world.

Samantha most recently emcee’d Women’s International Day, Shell House March 2023 – Embracing Equity as Women in Business and was the guest speaker a the WTO webinar – A journey with Samantha Cox – Former EA to Sir Richard Branson

VIP Management

Samantha will work closely with you and your clients to understand specific needs, personal tastes and preferences offering a handpicked team to deliver it. Delivering a discreet and trustworthy service.